Restaurants, cafés and bars
- Locations
- Tables, terrace, counter
- Request buttons
- Call a waiter · Ask for the bill · Water please
- Teams
- Floor · Bar
QR Service Requests
Let customers request help. Give your team a clear way to respond.
Create a QR code for any service location. Customers scan, choose what they need, and follow the request's progress. Your team accepts and completes the work, and you see who handled it and when.
No app needed for customers. Staff sign in individually to your business's dashboard.
Fitting room 2
How can we help?
Another size please
Help with a product
Collect my order
Live requestsIllustration
Fitting room 2 · Another size please
Size M in the blue shirt
Accept
Room 204 · Fresh towels
Accepted by Aisha
Complete request
Customer, team, owner
- The customer scans and asksThe code identifies the location. They tap a request, add a note if they like, and see when it's sent, accepted and completed.
- Your team accepts and completes itIt goes to the right team. One person on shift accepts it, so two people don't go to the same place, then completes it.
- You see who handled itLive status, who's on duty, overdue requests, times to accept and complete, and a full activity log.
One system, set up for your business
Templates fill in example locations, request buttons and teams. They're only a starting point: rename, add or remove anything.
Hotels, resorts and guesthouses
- Locations
- Rooms, villas, pool
- Request buttons
- Fresh towels · Room cleaning · Something isn't working
- Teams
- Housekeeping · Maintenance · Reception
Shops and stores
- Locations
- Fitting rooms, aisles, collection desk
- Request buttons
- Another size please · Help with a product · Collect my order
- Teams
- Sales · Stockroom
Offices, gyms, spas: start from scratch
- Locations
- Any you name, like Meeting room A or Studio 2
- Request buttons
- Two simple ones to rename: Help please · Cleaning needed
- Teams
- One team to start, add more
Make it yours
| You choose | For example |
|---|---|
| Locations | Table 6, Room 204, Fitting room 2, Meeting room A. Group them, like Rooms, Pool and Restaurant in one hotel. |
| Request buttons | Up to 12, like Ask for the bill, Fresh towels or Another size. Each location can show all of them or only some. |
| Teams | Floor, Bar, Housekeeping, Maintenance, Sales. Each request button goes to the team you pick. |
| Who can do what | Owner, manager, supervisor and staff, limited to their teams. |
| Hours | Outside them, customers see that requests are closed, with your alternative contact. |
| Customer page | Your logo, colour and welcome message. |
The dashboard
- Live requests: location, request, team, who has it, how long it's waited, and the next step each person is allowed to take.
- Summary: waiting, in progress, overdue, completed today and who's on duty.
- Team: invite people with a one-time link, set roles and teams, and suspend access instantly.
- Shifts: signing in isn't being on duty. Staff start a shift to accept requests and hand over open ones when they finish.
- Locations & QR codes: print customer codes one at a time, by group or all at once, plus a separate staff sign-in code.
- Activity log: sent, accepted, reassigned, completed, cancelled and reopened, with who and when. Download it as CSV.
Two kinds of code, kept apart
The customer code at each location opens that location's request page. The staff code in a staff-only area opens your business's sign-in page; it contains no password and gives no access by itself. New team members join with a separate set-up link that expires and can be withdrawn.
Built-in limits help reduce repeated and abusive requests
- Repeat taps are merged. If the same thing is already open at that table or room, tapping again counts on the same request instead of sending another alert.
- One phone, a few requests. Each phone can send up to 3 new requests from one spot in 10 minutes.
- Only the busy location pauses. If one table or room suddenly gets 8 new requests in 10 minutes, just that location pauses for 15 minutes. The rest of the business keeps working.
- Block a phone. A supervisor or manager can block a phone for your business only, and unblock it later.
- Request hours. Outside them, customers see that requests are closed, with your alternative contact.
What you need, honestly
- A phone or tablet with the Live requests page open and sound on, where your team can hear it. It updates every few seconds. There are no push notifications yet.
- Printed codes at each location. The printing guide has sizes that scan reliably.
- An internet connection for the dashboard. If it drops, the page says so and catches up when it's back.
Pricing
Free during the launch: one business with up to 60 locations and 30 active team members. These are separate from your 10 editable QR codes. Early birds get Premium free for 12 months when paid plans start. See pricing for the plans after that.
Questions
What is QR Service Requests?
A QR code for each table, room or area. Customers scan it, choose what they need, and follow their request's progress. Your team accepts and completes it, and you see who handled it and when. Restaurants, hotels, shops and other businesses all use the same system with their own buttons.
Do customers need an app?
No. They scan the code with their phone camera and the request page opens in the browser. They don't sign in or give their name.
How does my team get alerted?
Keep the dashboard's Live requests page open on a phone or tablet with sound on. New requests appear within a few seconds with a chime. There are no push notifications yet, so the page needs to stay open.
Can I use it for more than one kind of place?
Yes. One business can have rooms, the pool and the restaurant, each as its own group of locations, with different request buttons and teams. You don't need a separate account for each.
Can I change the request buttons later?
Yes. Rename, add, hide or reorder them at any time, choose which team gets each one, and limit a location to some buttons. Old requests keep the name they had, so the activity log stays accurate.
How is this different from an editable QR code?
An editable code opens a web page you choose. A service request code opens a request page for that location and sends what the customer taps to your team. Service request locations have their own allowance and don't count towards your editable codes.
What does it cost?
Free during the launch for one business with up to 60 locations and 30 team members. Early birds get Premium free for 12 months when paid plans start. After that, the Free plan keeps 5 locations of your choice active.
How long is request history kept?
Request and shift history is kept 13 months. Customer notes are deleted after 30 days. Downgrading your plan doesn't delete anything.
See it from all three sides
Be the customer, the staff member and the owner in a two-minute demo. No sign-in needed.