Guest requests from every room, without a phone call.
Put a QR code in each room. Guests scan it and tap "Fresh towels", "Room cleaning" or "Something's not working", and your team sees the room number straight away. No app for guests or staff.
Why rooms work well with QR requests
- The room is identified for you. Each room's code carries its number, so requests can't be mixed up and guests never type it.
- Guests who don't like phoning, or don't share a language with the night staff, can still ask for what they need.
- Nothing to install. It works on any phone camera, and your team uses a web page.
- Private. We don't ask guests who they are, and we never record who scanned.
Ideas for requests
| Where | Buttons guests can tap |
|---|---|
| Guest rooms | Fresh towels · Room cleaning · Extra pillows · Something's not working |
| Villas and suites | Butler please · Buggy pick-up · Turn-down service |
| Pool and beach | Drinks service · Fresh towels · Umbrella help |
| Spa and gym | Water refill · Ready for my treatment |
How requests are handled
Requests appear on the live Requests page, which you can keep open at reception or on housekeeping's phone, with a chime when sound is on. Staff tap Mark done when they've helped, and requests waiting a long time stand out. Requests are kept for 30 days, then deleted.
Telegram alerts for a housekeeping group chat are coming soon.
Built-in protection against misuse
- One tap per phone every few minutes. You choose the wait, five minutes by default.
- Repeat taps are merged. If a request is already open, tapping again doesn't send a second alert.
- Automatic pause. If one code suddenly gets 8 requests in 10 minutes, it pauses itself for 15 minutes and tells guests to ask staff in person.
- Block a phone. One tap on the Requests page stops that phone sending more requests to your codes.
- Opening hours. Outside them, guests see "We're closed right now" instead of the buttons.
Setting it up
- Make one code per room and name it with the room number.
- Open each code, choose Work as a button, pick up to four requests and set the hours housekeeping is on duty.
- Print a room card from the code's page. Place it where guests look: the desk, the bedside or the back of the door.
- Open the Requests page at reception or on housekeeping's phone and turn on sound.
Start small: try a handful of rooms for a couple of weeks, see how guests use it, then roll it out. The printing guide covers card sizes and finishes.
What it costs
Free during the launch, for up to 10 codes. Email us if you'd like to run a pilot across more rooms. See pricing for what happens after the launch.
Questions
Does the guest have to type their room number?
No. Each room has its own code, so every request arrives with the room already attached. Guests just tap what they need.
Can guests add details?
Yes, if you allow notes. Guests can add up to 140 characters, such as "Two extra pillows" or "After 2 pm please".
Do guests need an app or a login?
No. The code opens a simple page in the phone's browser. We never ask guests for their name, email or room key.
What if housekeeping is off duty?
Set opening hours on each code. Outside them, guests see that requests are closed and are asked to call reception instead.
Can I use it for villas, the spa or the pool?
Yes. A code can be placed anywhere guests might need help. Name it after the place, like "Villa 12" or "Pool lounger 4".
Try it as a guest and as staff
Tap a request on the demo phone and watch it arrive on the staff screen.